At LighterStore.in, we strive to provide high-quality products and excellent customer service. If you receive a defective, damaged, non-working, missing, or incorrect product, we are here to assist you with a replacement or refund.
2. Eligibility for Return & Refund
You may request a return or refund if:
✅ The product is damaged or defective upon arrival.
✅ The product is not working as intended.
✅ A wrong item was delivered.
✅ Any accessory or part is missing from your order.
⚠️ Important: To process your request, you must provide a 360-degree, unedited, and unobstructed video as proof of the issue.
Read about our Shipping & Delivery Policy here
3. Reporting an Issue
- Any issue must be reported within 24 hours of receiving the parcel.
- You can report the issue by contacting us via:
📧 Email: Contact@lighterstore.in
📞 Phone/WhatsApp: +91 9328282126 - Please include your order number, issue details, and the required video proof for quick resolution.
4. Resolution Process
Once we verify the issue:
🔄 Replacement: We will send a new product at no additional cost.
💰 Refund: If a replacement is not possible, we will issue a full refund to your original payment method.
5. Non-Returnable Items
We do not accept returns or refunds for:
❌ Products without valid proof (360-degree video).
❌ Issues reported after 24 hours of delivery.
❌ Items that are used, altered, or damaged after delivery.
❌ Minor variations in color or design due to screen differences.
6. Processing Time
- Returns and refunds are processed within 5-7 business days after verification.
- Refunds will be credited to your original payment method or as store credit.
7. Contact Us
For any return or refund inquiries, reach out to us:
📧 Email: info.lighterstore@gmail.com
📞 Phone/WhatsApp: +91 9328282126
or visit contact us page here.
We appreciate your cooperation in following our return policy for a smooth resolution. Thank you for shopping at LighterStore.in! 🚀