Refund policy
At LighterStore.in, we strive to provide high-quality products and excellent customer service. If you receive a defective, damaged, non-working, missing, or incorrect product, we are here to assist you with a replacement or refund.
2. Eligibility for Return & Refund
You may request a return or refund if: ✅ The product is damaged or defective upon arrival. ✅ The product is not working as intended. ✅ A wrong item was delivered. ✅ Any accessory or part is missing from your order.
⚠️ Important: To process your request, you must provide a 360-degree, unedited, and unobstructed video as proof of the issue.
3. Reporting an Issue
- Any issue must be reported within 48–72 hours of receiving the parcel.
- You can report the issue by contacting us via: 📧 Email: info.lighterstore@gmail.com 📞 Phone/WhatsApp: +91 90049 53441
- Please include your order number, issue details, and the required video proof for quick resolution.
4. Resolution Process
Once we verify the issue: 🔄 Replacement: We will send a new product at no additional cost. 💰 Refund: If a replacement is not possible, we will issue a full refund to your original payment method.
5. Non-Returnable Items
We do not accept returns or refunds for: ❌ Products without valid proof (360-degree video). ❌ Issues reported after 72 hours of delivery. ❌ Items that are used, altered, or damaged after delivery. ❌ Minor variations in color or design due to screen differences.
6. Processing Time
- Returns and refunds are processed within 5–7 business days after verification. Read more on our shipping policy.
- Refunds will be credited to your original payment method or as store credit.
7. Contact Us
For any return or refund inquiries, reach out to us:
📧 Email: info.lighterstore@gmail.com
📞 Phone/WhatsApp: +91 90049 53441
🏠 Address: Shop No.10, A1, Musafir Khana Road, Mumbai, Maharashtra – 400004
We appreciate your cooperation in following our return policy for a smooth resolution. Thank you for shopping at LighterStore.in!